The Cisco Voice Support Engineer will be responsible for inbound support requests via phone, email and our ticket management system acting as primary point of contact for troubleshooting our customer's Cisco phone systems related technical issues. The primary area of expertise for this position is Cisco UC (Communications Manager, Unity, Contact Center (Enterprise), Presence, and Collaboration). In addition the successful candidate should be adept and be able to speak to and implement the majority of following technologies: Cisco routing and switching, wireless, and Cisco ASA firewalls
This is a full time position with benefits. Training in advanced technologies including CCIE prep is available. Join the BCS team, get hands-on experience and watch your career grow!