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8 days ago
Salary band: $10k - $15k
Location: North America, United States, Missouri
Job type: Permanent
Contact: Essendant
Category: Mechanic
Job Description

Experience in the automotive aftermarket industry desired!

The qualified candidate has basic product knowledge of tools used in mechanic shops and/or paint and body supplies used in auto body shops.

Primary Purpose

This position is responsible for providing excellent customer service and related support to our small to medium sized customers.

Major Responsibilities

Supports customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, price/quantity deviations, etc.

Expedites customer requests.

Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer.

Offers suggestions for replacement items when an item is out of stock in the warehouse.

Up sells products to compliment items ordered by customer.

Seeks ways to contribute to the company's overall success.

Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth.

Understands and demonstrates Company Core Values.

Performs other duties as assigned.

Skills/Knowledge Required

Strong customer service skills.

Strong oral and written communication skills.

Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail.

Strong time management and organizational skills, including ability to manage and prioritize multiple tasks.

Ability to acquire information from customers to drive solutions and meet customer needs.

Strong follow up skills to ensure timely resolution in meeting customer needs.

Ability to learn and navigate Company tools and resources as required by role.

Education and Experience

High School diploma or GED required.

Prior 6 months to 1 year of customer service or internal care related experience preferred.

Company Description
At Essendant Inc., it is our intention to be the fastest and most convenient solution for workplace essentials. To do this, we need exceptionally talented, bright, innovative and driven employees. If you would like to be part of the team that helps unlock the potential of our customer-partners and those they serve, this is your chance to be involved. Essendant Inc. is a leading national wholesale distributor of workplace essentials, with consolidated net sales of $5.3 billion. Essendant stocks a broad assortment of over 160,000 products, including technology products, traditional office products, office furniture, janitorial and breakroom supplies, industrial supplies, and automotive aftermarket tools and equipment.

At Essendant, we offer our employees a wide-range of Medical and Dental options, as well as Dependent Care Reimbursement Accounts and Flexible Spending Accounts. Work/life balance is encouraged and we support that with Paid Vacations/PTO and Paid Holidays. We promote growth by assisting with Tuition Reimbursement. Our employees' futures are important to us; therefore we offer a 401(k) plan, Life Insurance, AD&D and more.

WE ARE BEYOND ESSENTIAL

Essendant is an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex, national origin, disability or protected veteran status.

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