Experience in the automotive aftermarket industry desired!
The qualified candidate has basic product knowledge of tools used in mechanic shops and/or paint and body supplies used in auto body shops.
This position is responsible for providing excellent customer service and related support to our small to medium sized customers.
Supports customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, price/quantity deviations, etc.
Expedites customer requests.
Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer.
Offers suggestions for replacement items when an item is out of stock in the warehouse.
Up sells products to compliment items ordered by customer.
Seeks ways to contribute to the company's overall success.
Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth.
Understands and demonstrates Company Core Values.
Performs other duties as assigned.
Strong customer service skills.
Strong oral and written communication skills.
Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail.
Strong time management and organizational skills, including ability to manage and prioritize multiple tasks.
Ability to acquire information from customers to drive solutions and meet customer needs.
Strong follow up skills to ensure timely resolution in meeting customer needs.
Ability to learn and navigate Company tools and resources as required by role.
Education and Experience
High School diploma or GED required.
Prior 6 months to 1 year of customer service or internal care related experience preferred.