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6 days ago
Simply Recruitment Partner
Salary band: $10k - $15k
Location: North America, United States, Maryland
Job type: Permanent
Contact: Tim's Automotive and Towing
Category: Service Manager
Job Description:

Develops automotive repair estimates, coordinates completion of the work orders with the Service Manager, and closes out completed invoices. Focuses on developing good relationships with customers and vendors.Meet and greet service customers, taking service calls from customers to schedule appointments.Advises customers about necessary service for routine maintenance.Listens, inspects and thoroughly documents the description of the problem or service needed.Creates service estimates after diagnosis from the service team.Updates progress of invoice in shopkeySchedules customer and parts picks ups and tows as needed with dispatch.Advises customers of estimated services and repair costs and reviews details of service repair invoice with customer to gain their understanding for all services provided.Determine progress of repair/service orders and inform customer accordingly.Loads parts in invoices and properly closes out ticket.Address customer questions and needs promptly and professionally.Establish long-term positive relationships with customers.Coordinates customer service satisfaction program- help with lettersFollow-up on Service Recommendations for individual and corporate accounts for 3015

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