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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Massachusetts
Job type: Permanent
Contact: Jaffarian Volvo Toyota Scion
Category: Administrator
Job Description

We are looking for dynamic, organized and detail oriented individuals to join our team and grow within our organization.


  • Performs as the principal contact between the dealership and the customer for repair and maintenance services
  • Treats customers in accordance with dealership policies.
  • Write legible and complete ROs by asking good diagnostic questions to identify customer needs and record the information accurately
  • Clearly reports all vehicle symptoms as described by the customer
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history
  • Prepares complete and accurate estimate of cost for labor and parts and time car will be ready
  • Ensure all completed repairs have gone through quality control and/or a road test
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers


  • Minimum 1 year experience in a service advisory role
  • Knowledge of automobiles
  • Positive attitude
  • High volume mentality
  • CSI focused

What We Offer

  • Health, Dental and Vision Insurance
  • Profit Sharing
  • 401K
  • Short and Long Term Disability
Company Description
Jaffarian Volvo Toyota is a locally owned and operated automotive dealership for the past 75 years. We offer excellent growth potential, with top compensation for proven performers. You must have a strong work ethic. We offer a tremendous benefit package and a strong team environment. With our rich history of success and growth, we are looking to expand our workforce and are currently looking for results-driven, hard-working individuals that are excited at the opportunity to join a winning team, and continue to drive home the culture of success that has been built. We proudly earned dealer of the year for 2015 on dealerRater.

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