8 days ago
ALLDATA - The Company of Choice ALLDATA Is Hiring Diagnostic Techs Nationwide! Due to the skyrocketing success of ALLDATA's Tech-Assist Hotline, we are expanding the team to locations across North America. We are looking for the best diagnostic pros in the industry. Grab this opportunity to join an elite team of automotive experts! We are looking for positive, motivated, self-starters to join our elite team of automotive professionals. The ALLDATA Automotive Support team is committed to delivering superior customer service, innovative diagnostic strategies and trustworthy advice to help ALLDATA customers become more efficient and profitable. Founded in 1986, ALLDATA, an AutoZone company, has more than 88,000 automotive repair and collision shop subscribers and is the industry's leading provider of manufacturers' service and repair information, shop management software and business solutions for the automotive repair and collision industries. We recognize that our success directly depends on the success of our employees. If you enjoy working in a team-oriented, cooperative, challenging and rewarding environment, ALLDATA may be the place for you. ALLDATA is an Equal Opportunity Employer. Position Description An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, on-going relationships with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty. Primary Responsibilities Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research. Contact customers to confirm that the guidance or fix provided solved the issue. Utilize administrative tools to input repair information into the system for future publication into the EBRS database. Contribute suggested repairs to ALLDATA Community and monitor forum-members' posts for accuracy and adherence to forum guidelines General responsibilities: Email communications, participate in meetings, committees, and other duties as assigned. Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives. Participate in software testing and any other special project or assignment as needed. Required Education & Experience Level of Formal Education: High school diploma or equivalent Area of Study: General education, Automotive and/or Diesel technology Years of Experience: Minimum 6 years Type of Experience: Professional automotive diagnostic and repair Required Certifications or Technical Skills Current ASE Master Automobile certifications A1 - A8 (or equivalent) Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies Strong skills in using electronically delivered automotive information programs (such as: ALLDATA, OEM websites, Identifix, Mitchell On-Demand, Technical forums) Exceptional customer service and problem solving skills Proficient computer skills - Windows based applications such as: MS Office (Excel, Word, Outlook), Adobe and various internet browsers Proficient data entry and typing skills Must pass an Automotive Diagnostic Consultant written examination Additional / Preferred Certifications and Skills The following certifications and skills would be helpful: Associate's degree or equivalent in Automotive and/or Diesel technology ASE L1 certification Automotive instructor experience Shop owner/manager experience - ASE C1 Automotive Service Consultant certification Bilingual, second language (Spanish, French, other) European manufacturer-specific diagnostic and repair experience and training Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications Collision repair - body, frame or paint repair experience - ASE B-series certifications
ALLDATA The Company of Choice
ALLDATA is an AutoZone company and is the leading provider of automotive repair information and solutions to the professional automotive service industry. Thousands of professional repair and collision shops across North America depend on ALLDATA's software products for service & repair information, shop management and customer relations solutions.
ALLDATA is building a team that will develop a complete suite of mobile enabled products and services for all of our products. Be part of a talented team working with the latest technology to create world class software products.
We recognize that our success directly depends on the success of our employees. If you enjoy working in a team-oriented, cooperative, challenging and rewarding environment, ALLDATA may be the place for you. We are one of the largest employers in the City of Elk Grove, CA with 300 plus employees in our Elk Grove facility and over 100 employees in the field. We also have employees in Germany, Canada and Mexico.
We are looking for individuals committed to maintaining our position as the leader in our market.
ALLDATA is an Equal Opportunity Employer.
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