3 months ago
Automotive Claims Specialist-TFS0027B
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and challenge what's possible with us.
Who we're looking for
Toyota's Insurance Service Department is looking for a passionate and highly-motivated Automotive Claims Specialist.
The primary responsibility of this role is the contractual administration of all mechanical claims for all TMIS Agreements and TMS Certified Warranties.
Reporting to the Insurance Services Manager, the person in this role will support the Insurance Service department's objective to review and verify the actual cause and extent of mechanical failures, and determine if the mechanical failures meets coverage guidelines.
What you'll be doing
Verifies the actual cause and extent of mechanical failure, and determines if the mechanical failure meets coverage guidelines.
Acts as the primary contact for claims involving a mechanical inspection and/or technical analysis.
Analyzes mechanical evidence to ensure that recommended repairs are justified. Negotiates claim settlements in a fiscally responsible manner based on the mechanical evidence, referencing industry standard manuals/software for part pricing/labor times, balancing customer/dealer expectations with TMIS' contractual responsibility. The settlement of these claims impacts the losses incurred by TMIS and selling dealerships, as the claims range from $2000 to $10,000 per claim. The proper settlement of these claims can result in customer/dealership satisfaction along with a reduction in overall losses and increased profitability for TMIS and the selling dealerships.
Works with TMIS' inspection vendor to track status of inspections, special requirements, and any outstanding issues. Ensures that inspection data is recorded properly. Monitors the service levels of the other phone splits and assists with phone coverage to ensure departmental service level objectives are achieved. Approves and pays mechanical claims that are mailed to the CSC by customers/dealers.
Must have detailed knowledge of all automotive manufacturers' warranties, Federal and State emissions guidelines and warranty requirements.
Remains current with automotive technology (manufacturer repair procedures, automotive system/component operations, recalls, TSBs, SSCs for all makes/models). May participate in ASE training and certification. Participates in internal technical training.
What you bring
High school diploma/GED or related work experience.
Excellent verbal and written communication skills.
Good interpersonal skills.
Ability to be a self-starter and an independent work.
Team oriented and results driven nature.
Strong organizational skills and attention to details.
Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday.
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, child care, schools and more
What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!
Job Customer Service and Call Center
Primary LocationUS-IA-Cedar Rapids-Cedar Rapids
Organization TFS - Toyota Financial Services
Travel No Category: Automotive
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