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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Maryland
Job type: Permanent
Contact: DARCARS Automotive Group
Category: Driver Jobs
Our Assistant Service Manager (ASM) launches services and repairs based on performance concerns and/or requested services.

In this role, you'll primarily:

Initiate and maintain superior relations between customers and service department: listen, explain estimates, provide reasonable timelines, respond timely, etc.
Prescribe services based on performance concerns determined through conversations with customers, vehicle inspections, test drives, review of maintenance records, examining service schedules, etc.
Verify warranty and service contract coverage
Schedule service appointments
Develop estimates by costing materials, supplies, and labor
Prepare repair orders (ROs)
Maintain service records: record issues and planned corrective actions
Serve as a subject matter expert by keeping current on relevant product and service
Ensure excellence in every internal and external interaction

For this role, you'll need:

Previous automotive experience
Relentless customer focus
Impeccable communication and listening skills
Demonstrated ability to prioritize and multitask
Ability to problem solve
Commitment to excellence
Computer skills
Knowledge of vehicle features and maintenance
Prior experience in this position or one similar

Other mentionables:

Evening and weekend work required
Valid driver's license required


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