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11 days ago
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Application Support Engineer


Simply Recruitment Partner
Salary band: $10k - $15k
Location: North America, United States, Illinois
Job type: Permanent
Contact: CSM Products, Inc
Category: Engineer
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Job Description

We are looking for a self-motivated, charismatic individual, with good team working and organization skills. This person will become our Application Support Engineer to assist customer inquiries and issues, with regards to the data acquisition products which CSM develops and distributes.

Duties:

Attracts potential customers by answering product questions; suggesting information about products and services

Fully documents customer accounts by recording customer and issue information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Provide phone, email, IM and remote webhost support to existing customers

Develop additional support documentation and assist with training material

Generate reports of open, pending and closed support issues

Assist with generating a knowledge base and FAQ system to better assist future customers

Be a technical liaison for all CSM products and supported 3rd party hardware

Travel on occasion to customer sites to provide sales and engineering support

Travel to Germany, as needed, to receive product training

Assist with managing loan, shipment, evaluation, and calibration cycles of a pool of demo hardware

Assist in miscellaneous projects as seen fit

Qualifications:

2 or 4 year Degree in Electrical, Electronics, Automotive, Mechanical, or similar engineering programs

1-3 years of experience in Data Acquisition, Embedded, Calibration, or Controls Development.

Professional phone and email communication capabilities

Problem solving and conflict management skills

Knowledge in Controller Area Networks and protocols

Proficient in Microsoft Word, Access, Excel, Outlook and PowerPoint

Preferences:

Experience with a wide variety of sensors and measurement techniques

Familiarity with ECU and automotive engineering practices

Technical writing experience

Experience with Vector CANape, CANoe, CANalyzer; ETAS INCA; ATI Vision is desirable

Knowledge of XCP on Ethernet and/or EtherCat is a plus

A comprehensive benefits package is offered to all employees**

Competitive Salary

Medical, Dental, and Life Insurance

401(k) with company match

FSA Plan

**Must be authorized to work in the United States on a full-time basis for any employer.

Company Description
CSM Products, Inc. is the North/South American sales and support headquarters for a German based company dealing with products used in development and testing of automotive/industrial engine, driveline, and thermal systems. We are a rapidly growing business looking for highly self-motivated individuals that share our vision, passion and commitment to our customers.
Job Description

We are looking for a self-motivated, charismatic individual, with good team working and organization skills. This person will become our Application Support Engineer to assist customer inquiries and issues, with regards to the data acquisition products which CSM develops and distributes.

Duties:

Attracts potential customers by answering product questions; suggesting information about products and services

Fully documents customer accounts by recording customer and issue information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Provide phone, email, IM and remote webhost support to existing customers

Develop additional support documentation and assist with training material

Generate reports of open, pending and closed support issues

Assist with generating a knowledge base and FAQ system to better assist future customers

Be a technical liaison for all CSM products and supported 3rd party hardware

Travel on occasion to customer sites to provide sales and engineering support

Travel to Germany, as needed, to receive product training

Assist with managing loan, shipment, evaluation, and calibration cycles of a pool of demo hardware

Assist in miscellaneous projects as seen fit

Qualifications:

2 or 4 year Degree in Electrical, Electronics, Automotive, Mechanical, or similar engineering programs

1-3 years of experience in Data Acquisition, Embedded, Calibration, or Controls Development.

Professional phone and email communication capabilities

Problem solving and conflict management skills

Knowledge in Controller Area Networks and protocols

Proficient in Microsoft Word, Access, Excel, Outlook and PowerPoint

Preferences:

Experience with a wide variety of sensors and measurement techniques

Familiarity with ECU and automotive engineering practices

Technical writing experience

Experience with Vector CANape, CANoe, CANalyzer; ETAS INCA; ATI Vision is desirable

Knowledge of XCP on Ethernet and/or EtherCat is a plus

A comprehensive benefits package is offered to all employees**

Competitive Salary

Medical, Dental, and Life Insurance

401(k) with company match

FSA Plan

**Must be authorized to work in the United States on a full-time basis for any employer.

Company Description
CSM Products, Inc. is the North/South American sales and support headquarters for a German based company dealing with products used in development and testing of automotive/industrial engine, driveline, and thermal systems. We are a rapidly growing business looking for highly self-motivated individuals that share our vision, passion and commitment to our customers.

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