Aftermarket Engineer Team Lead
Essential Job Functions:
Build and maintain a motivated repair development team that is prepared to execute complex and fast paced tasks
Promote consistent organizational culture of teamwork, accountability, change championship, and customer focus
Drive compliance to QuEST standards and processes
Communicate the purpose of the organization to new and seasoned engineers, identify talent, and inspire leadership in high potential team members
Create forecasts for workload, headcount, recruiting needs, financial predictions, software and hardware requirements, and infrastructure requirements
Track and report metrics for the team; including customer satisfaction, continuous improvement, productivity improvement, and financial metrics
Determine headcount requirements for the team; interview, hire, and induct/on-board new employees
Make resource assignments balancing the customer needs, team member experience, and opportunities for learning and growth
Work with Technical Leaders to define capability development requirements (including IDP) for the team and implement and track improvement initiatives
Establish cooperative team relationships with other team leaders within the EH Engineering, and within EH PECOE
Mentor a team of mixed capability QuEST engineers in the design process by proactively engaging team members and developing processes, tools and best practices
Promote team growth by focusing team on high quality execution and effective project management Work with Strategic Account Management and Program Leader on strategies and proposals for expanding work scope
Secondary Job Functions:
At QuEST, we often challenge our team members to temporarily work outside the scope of their primary job functions to broaden their skills and help the organization. Some of these roles and opportunities include:
Execution within multiple services
Project Management: Execution and Support
Technical Leadership and Technical Reviews
Develop work instructions to ensure repeatability
Onboarding and Professional Development: collaborate and mentor QuEST Team Members
Account Management and Sales
Enabler roles, such as Human Resources, Technology Development, and IT
Quality Management and Continuous Improvement
Understanding of product design process and engineering principles
Experience leading project teams which include mechanical design
Experience completing product design tasks in the aerospace industry is strongly preferred
Familiarity with industrial gas turbine design
Experience with QuEST's Project Management process including Project Planning, Monitoring & Control, Communication, and Record Keeping
Experience with QuEST's Technical Review process
Manage the projects, create quotations, estimate schedule and budget for tasks, assign project tasks to team members, track metrics
Project management, personnel management, alignment of team members' efforts, set and evaluates annual goals, performance feedback, hire and onboard, and strategic business decision-making
Understanding of Materials and Manufacturing Processes used in gas turbine engine components
Proficiency with MS-Office Suite Tools, MS Project and PowerPoint Documents
U.S. Citizen or Permanent Resident
Personal Work Attributes
Personal Traits & Attributes: Responsible, Thorough, Organized, Service Oriented, Ability to Prioritize
Proven ability to manage the customers' perceptions and showcase QuEST's achievements
Ability to motivate others and clearly establish expectations
Ability to work in a high paced environment and manage priorities accordingly.
Core Value Alignment:
Customer Focus: Strive to exceed our customers' expectations each and every time
Teamwork: Draw strength from teamwork / collaboration irrespective of geographical, organizational, and cultural boundaries.
Accountability: We shall be quality conscious, process disciplined and strive for continuous improvement.
Change Championship: The speed at which we adapt is critical to our success.
QuEST's continued success is based on the sustained alignment to the core values. Please be prepared to discuss the alignment of your personal values to these core values.
Typical Career Paths
Technical Leadership: provide technical guidance, review other team members' work, evaluate capabilities, develop team competencies, develop and improve technical processes, create technical collateral, and create technical tools.
Managerial Leadership: project management, personnel management, alignment of team members' efforts, set and evaluates annual goals, performance feedback, hire and onboard, and strategic business decision-making.
QuEST is a rapidly growing world-wide company with a need for future global engineering leaders in our operations and sales organizations. Potential future roles could include operational business unit leader, global sales leader, or technical service line leader.
Physical Requirements & Work Environment:
Mostly Office Environments. Occasional Shop Floor involvement
Substantial amounts of telephone and computer work.
Heavily Regulated Industries with strict adherence to procedures.
Flexibility to meet business deadlines by staying late or arriving early.
Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9 AM to 4 PM
Ability to use personal transportation to visit customer locations.
Due to the nature of the work, all candidates must be a U.S. Citizen or Permanent Resident.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.