Job Title: Advanced Technician, Auto Business Unit: Operating - Auto Reports To: Sears Auto Center Manager Exemption Status:Non-Exempt Scope of Responsibility:This position is responsible for successful execution of services on customer vehicles in single auto center . Supervision (Direct & Indirect): none Job Summary:The Advanced Technician, Auto is responsible for providing professional, timely, and courteous customer service in alignments, brakes, mechanical, and other certified automotive repairs while completing each job on time without error or omission.Job Duties/Responsibilities:Promotes teamwork to deliver timely and accurate customer care during all operating hoursProvides proper customer focus and must work as a dedicated team member to ensure fast, expert service to every customeDemonstrate a sense of urgent responsiveness to every customer no matter what service is requiredUses the Quality Service Evaluation (QSE) form to understand customer service advisor's and customer service manager's instructionsWillingness to provide service to all customersFulfills the customer's needs the first time and every timeCommunicates with customer experience manager, customer service advisor, and other technicians to meet Sears Automotive time standards and to exceed customer requirementsAdheres strictly to Sears Automotive Dress Code standards; Protect customer's vehicle with floor mats/steering wheel covers and, if necessary, fender covers; perform "Quick Check" visual inspections and communicate with customer service manager and/or customer service advisor within 10 minutesCompletes Quality Service Evaluation (QSE) and communicate with customer service manager/customer service advisor within 30 minutesDocuments service recommendation using Quality Service Evaluation (QSE) form following Sears Automotive Inspection and Repair Guidelines and the Motorist Assurance Program guidelinesPerforms all services within manufacturer specifications and Sears Automotive guidelines; Demonstrate a commitment to quality work in all certified areas; Complete all services listed on work order without error or omissionFollows specific process steps to ensure quality workmanship and prevent complaint comebacksUses appropriate personal protective equipment, back belt, safety glasses and safety shoes at all timesApplies exceptional attention to detail to ensure that no steps are missed so the customer's safety is not jeopardizedSigns off on Quality Service Evaluation (QSE) and assume personal accountability for quality workmanship and customer satisfactionTest drives vehicle to verify performance and correction of customer's reason for visitAdheres to Sears Automotive wheel torque policy to ensure customer safetySigns off in Tire Point of Sale immediately on job completion to expedite customer exitThanks customer and express appreciation for the businessStages each vehicle in customer-friendly location after final test drivePerforms miscellaneous duties as assigned Education Requirements: HS Graduate or Equivalent Years of Related Experience: 2-3 YearsLicense/Certificate Required: YesDriver's License Required: YesTravel Requirements: NoneAge Requirement: 18+ Required Skills: Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times The duties, responsibilities and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.
Looking to join the Sears Auto team?
At Sears Auto, we take customer service seriously. And doing what is right for our customers is the only option. We take the time to educate our customers on the work their vehicle needs and leave no question unanswered.
We never sell our customers parts and services they don't need. And we compensate our employees not by how much product they can move, but by how well they uphold our core values and do their job. Our technicians and customer service advisers participate in a highly rewarding program that recognizes outstanding performance. With industry-leading training and strong people-focused leaders, we are committed to advancing your skills and career growth.
So if you're looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the Sears Auto Center team.
Today, Sears Auto Center is relied upon by thousands of customers daily.
- Servicing 23,000 cars
- Selling 1,250 tires
- Performing 8,000 oil changes
We employ 12,000 people (3,000 of which are ASE-certified. And we have over 100 valued business partnerships) helping us to provide the latest products and technology to our customers.
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