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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Ohio
Job type: Permanent
Contact: United Consumer Financial Services
Category: Service Manager

Do you enjoy working in a fun yet fast-paced call center environment?

Are you an effective leader that knows how to train, motivate and supervise employees?

Do you enjoy engaging & building relationships internally and externally?

Are you a capable and motivated individual who strives for excellence and enjoys challenges?

As a growing leader in the financial service industry, United Consumer Financial Services is dedicated to providing world-class service to our customers, enhancing the lives of those in our surrounding communities through company events as well as being committed to the engagement and career development of our highly-valued, growing workforce.

If you enjoy a fun, challenging and fast-paced work setting, we invite you to apply today so you can be part of the UCFS team.

Duties & Responsibilities:

  • Work Experience: 4+ years customer service experience in a call center environment
  • Supervisory Experience: 2+ years supervisory experience or equivalent experience in coaching 20+ call center associates and administrative staff
  • Ability to motivate and inspire team to meet goals
  • Detail-oriented/ability to multi-task
  • Excellent organizational skills and ability to prioritize
  • Excellent written and verbal communication skills
  • Ability to work professionally at all times
  • Effective problem-solving skills and the ability to help those with questions and problems
  • Ability to delegate responsibilities effectively
  • Must pass drug screen and background check

Hours:

Monday - Friday

4:00 p.m. - 12:00 a.m.

Must be flexible to work later hours and some weekends.

In addition to growth potential and on-going training, we offer competitive wages and benefits based on experience, 401k plan, discounts with local establishments and many employee-friendly functions.

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