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10 days ago
Simply Recruitment Partner
Salary band: $10k - $15k
Location: North America, United States, Texas
Job type: Permanent
Contact: AustinPPS
Category: Engineer
Job Description

Services expect to start in Austin TX approximately January 2, 2017 to September 1, estimated hours for this Contract Position. Total hours 3456 (FY and FY) This service may be amended, renewed and/or extended providing OAG and Vendor agree in writing to do so.

Performs highly advanced technical telecommunications work for the Office of the Attorney General (OAG) Child Support (CS) Information Technology Department. Work involves performing and coordinating planning, design, maintenance, configuration, and reliable operation of CSD telecommunication and data systems. Mentors, trains and reviews the work of others.

Please do not apply if you do not meet minimum requirements. You will not be considered.

II. WORKER SKILLS AND QUALIFICATIONS

Minimum Requirements:

Years

Skills/Experience

8

Plans, coordinates and performs design, operation and support activities of agency telecommunications and data systems, including but not limited to: telecommunication operations, voice/data networks, Call Center routing, outbound notification and Interactive Voice Response (IVR) systems

8

Performs project management and systems administration for statewide telecommunication systems, including all Texas county locations

8

Plans, coordinates and develops design and support activities for all telecommunications systems enhancements, upgrades, and implementations

8

Provides input and expertise in the development of third party vendor services contracts to support the Child Support statewide network.

8

Develops and analyzes telecommunications management reports to inform and support customers and inform management as requested

5

Reviews, develops, implements and evaluates policies, processes and procedures related to telecommunication and network projects

5

Researches available products, solutions, and emerging technologies and participates in efforts to review products and secure solutions; Investigates, recommends and implements new technologies, security enhancements and purchases

5

Experience in system administration, telecommunications design and development, performing advanced and complex trouble-shooting and resolving problems related to networks, WANs/LANs or WAN/Telecommunication installation and support

3

Mentors, trains and provides knowledge transfer to FTE staff in area of expertise

3

Skill in effective verbal and written communication with all levels of customers/users within an organization

3

Skill in giving and following technical instructions

3

Skill in planning and organizing work to meet deadlines, goals and complete multiple assignments without compromising accuracy

3

Knowledge of cause and effect when making network changes.

1

Skill in exercising sound judgment and effective decision making

1

Ability to learn new technologies and concepts quickly

1

Ability to provide excellent customer service

Preferences:

Years

Skills/Experience

4

Bachelor's degree from an accredited four-year college or university in MIS, Computer Science, Mathematics, Engineering or related field of study

4

Experience with Cisco Unified Communications platforms and design

4

Experience with Edify/Convergys IVR's and Outbound dialing solutions.

4

Experience with Calabrio Call Recording software.

1

Texas Child Support Program

Company Description
AustinPPS delivers simple technical and business solutions for complex organizations and systems.

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